100% Satisfaction Policy

Based on a survey, 99% of our customers said that we met or exceeded their expectations and that they would definitely order from us again and refer us to others. In fact, word of mouth has been our most successful marketing technique and accounts for around 70% of our work. View some of our customer testimonials.

We stand strongly behind our work. If a job is unacceptable due to defects in workmanship, we will reprint and ship out the job to you at no cost, or issue a future credit. No cash refunds are offered. Please note that the original run must be returned to us (at your cost) and inspected prior to reprinting. This guarantee does not cover customer errors such as low resolution images, poor photography, spelling mistakes, incorrect copy and missed Turnarounds due to equipment malfunction or emergencies. Furthermore, we print to industry accepted "pleasing color" standards. We will make every effort to produce a reasonable representation of your job based on your supplied materials. However, note that PrintPapa does not guarantee color matching so defects due to color matching cannot be honored. If a color proof is requested for critical jobs, we guarantee the color proof to match the final printed piece within recognized industry standards (85% close to the proof).

For Direct Mail Products and EDDM, PrintPapa is not liable for delays, undeliverable mailers, or damages once the US Postal Service has taken possession of the order. The postage amount is not refundable and is not covered under the 100% Satisfaction guarantee. We do our best to deliver the mailers to USPS within the turnaround days specified upon ordering, but we cannot guarantee anything after USPS takes possession. Place your order according to the time you would like your mailers to be received by the end user.

We feel confident that you too will be in our list of happy customers. If you are not happy with any job please use the contact form to let us know.

View our Terms & Conditions.

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